Terms & Conditions

Last Updated: June 2025

Order Placement & Deposits

All orders must be placed through official channels (online form, email, or in-person consultation).
A deposit is required before any production begins.
- Orders under $200: 25% deposit.
- Orders $200 and above: 50% deposit.

Remaining balance is due upon completion, prior to delivery or pickup, unless otherwise stated in writing.

Payment Terms

We accept credit card, ACH, Zelle, and approved business checks.
Net 30 terms are available for approved accounts only.
Late payments may result in additional fees, delayed production, or suspension of services.

Cancellations & Refunds

Orders may be canceled prior to production only.
Once production has begun (including any file prep, digitizing, artwork, or sourcing), deposits are non-refundable.

Turnaround Times

Standard turnaround is 7-14 business days after artwork approval and deposit.
Rush orders may be accommodated depending on schedule availability and may incur additional fees.
Delays due to client artwork changes, incomplete information, or garment sourcing will impact delivery timelines.

Artwork & Design Files

All artwork provided by client must be production-ready.
Design file cleanup, digitizing, or edits may incur additional fees.
New Angeles Dreams retains the right to refuse any artwork that violates copyright laws or is deemed offensive.
Client is responsible for securing usage rights for any supplied artwork.

Live Activations (On-Site Events)

Event bookings require a 50% non-refundable deposit to reserve the date.
Final payment due prior to event start.
Any event canceled within 10 business days of scheduled date may be subject to full payment depending on costs already incurred.
Client is responsible for providing appropriate event space, access, and power for equipment.

Garment Disclaimer

New Angeles Dreams is not responsible for manufacturer defects or inconsistencies in customer-supplied garments.
For customer-supplied items, all embroidery or printing is done at the customer’s own risk.

Liability

New Angeles Dreams is not liable for loss or damages due to shipping carrier delays, acts of nature, or circumstances beyond our control.
Client assumes responsibility for providing accurate order information at the time of placement.

Ownership of Work

All design work and production files created by New Angeles Dreams remain property of New Angeles Dreams unless otherwise stated in writing.
Digitized embroidery files are for internal use only unless released to the client upon request and agreed fee.

Disputes

Any disputes or claims shall be governed under California law.
All communication regarding disputes must be made in writing within 5 business days of receipt of goods or service.